Privacy and Policy

1. You / Passenger / Guest / Client / Customer” shall mean the person(s) in whose name and/or on whose behalf the booking is made and/or whose name appears on the booking form or invoice, and shall include all persons availing the services of GoParyatak Tourism. 

2. GoParyatak Tourism is a tour operator and does not own, operate, or control any hotels, railways, airlines, cable cars, trams, restaurants, caterers, sightseeing venues, visa consulates, visa submission centers, entertainment facilities (including but not limited to theme parks, museums, art galleries, shopping malls), or transport services such as ferries, cruises, coaches, or any other service providers including guides, insurance providers and forex currency or card services. All services forming part of the tour are provided by independent third-party service providers. The respective terms and conditions of such service providers, including but not limited to their payment schedules, cancellation policies, and refund rules, shall be applicable in addition to the terms and conditions of  GoParyatak Tourism. While GoParyatak Tourism endeavors to select reliable and reputed service providers, it does not exercise any direct control over such providers or their services. Accordingly, GoParyatak Tourism shall not be held liable for any act, omission, failure, deficiency, or defect in the services provided by such third parties.

3. All flight timings, reporting times, departures, arrivals, transfers, pick-ups, drop-offs, sightseeing schedules, hotel check-in/check-out timings, and other tour services shall be governed by the local time zone applicable at the respective location. For international travel, flights departing from India shall operate as per Indian Standard Time (IST), while arrival timings shall be as per the destination country’s local time zone. Likewise, return flight departures shall be as per the destination’s local time zone, and arrival in India shall be as per Indian Standard Time (IST). All destination-based services, including airporttransfers, local transportation, sightseeing, and other scheduled activities, shall be conducted strictly according to the local time zone of the respective destination. It shall be the client’s responsibility to verify the applicable time zone and report for all services on time. GoParyatak Tourism shall not be responsible for any missed services resulting
from the client’s failure to adhere to the applicable local time zone.

4. At the time of booking, GoParyatak Tourism will collect a mutually agreed advance amount to confirm the booking. The remaining balance must be paid as per the agreed payment schedule. The remaining balance must be paid at least 15 days prior to the commencement of the tour. In case the tour starts within 15 days from the date of booking, 100% of the total tour cost must be paid in advance for hotel, air, train, and sightseeing reservations.

5. After confirmation, price revisions may occur in exceptional circumstances such as changes in airfares, airline schedule modifications, fuel surcharges, currency fluctuations,or revisions in rates by DMCs and hotels due to unforeseen events. Any such changes will be communicated to the client promptly.

6. Additionally, the Customer will be responsible for any amendment charges, including but not limited to date changes, name corrections, service upgrades, addition of services, changes in hotel room type, or change in the class/category of hotel and change in cab services.

7. If the client fails to make payments within the prescribed timelines, the company reserves the right to cancel the booking, forfeit the advance payment, or revise/reprice the booking accordingly.

8. Passport is the official document that is mandatory for every Client/ Customer to travel abroad, except for Nepal and Bhutan. For travel to Nepal, a valid Voter ID Card is mandatory. For travel to Bhutan, a valid Voter ID Card or Driving Licence may be accepted, subject to the prevailing government regulations and immigration requirements. The passport should have correct names including parents and spouse as applicable. The customer should ensure that passport is valid at least six months from the date of their return to India as per the booked tour itinerary. Customer should also ensure that, their passports have sufficient blank pages for obtaining the required visas.

9. In case of loss/ theft/ damage of passport while on tour, all expenses like Airfare, Hotel accommodation, transportation, meals or any other such or similar expenses along with costs incurred towards issuance of the new duplicate passport or emergency departure card or any other required documentation is the sole responsibility of the Client and will be borne by the Client themselves. GoParyatak Tourism shall not be held responsible or liable for the same, and no cash refund, credit, or adjustment shall be provided in respect thereof.

10. It is entirely the responsibility of the Client or Customer to arrange, provide and carry on tour valid travel documents including passport with necessary valid Visas and immigration clearance (if applicable), sufficient Foreign exchange, confirmed Air tickets, documents confirming insurance to cover risk to life, limb and property for the duration of the tour, medical clearances, inoculations/ vaccination certificates as the case may be to be able to travel as per the tour itinerary.

11. If a customer chooses to apply for a visa independently, it is entirely the customer’s responsibility to obtain the appropriate and eligible visa type for tourist travel. GoParyatak Tourism will not be responsible for entry denial, deportation, or any consequential expenses arising due to an improper visa, failure to meet destination country requirements, or submission of incorrect documentation.

12. For example, certain destinations such as Schengen countries require mandatory travel insurance and confirmed hotel bookings for a tourist visa. It is the customer’s responsibility to ensure compliance with such requirements.

13. Additionally, the passenger must declare their medical fitness to travel, including any pre-existing medical conditions, pregnancy, disabilities, or special assistance requirements. The passenger will be solely responsible for any health-related issues, loss, or damage to life arising during travel due to such conditions.

14. Although airline tickets issued to the client/customer for a particular sector may show a confirmed status, airlines may offload passengers due to overbooking, flight delays, rescheduling, cancellations due to technical issues, operational reasons, or other unforeseen circumstances. In such cases, the airline may accommodate the passenger on a subsequent flight, and GoParyatak Tourism will not be responsible or liable for such situations.

15. Furthermore, if the customer misses any connecting flights, transfers, or sightseeing activities due to such airline-related issues, GoParyatak Tourism will not be held responsible or liable for the same.

16. The average travelling time by coach/car can be approximately 8 hours a day under normal road conditions. Comfort stops are provided after appropriate intervals having regard to the daily itinerary.

17. Smoking, consumption of alcoholic beverages, ice creams, chewing gum and snacks is strictly prohibited on coaches/car.

18. The Customer should not leave behind any personal item / property in the coach / car, while disembarking the coach. GoParyatak Tourism will not be responsible or liable in case of loss of any personal item or any such property either in the coach, car, hotel, any sightseeing place, flight, taxi, cable car, cruise, ferry, train, tram or restaurants under any circumstances.

19. As per the law in many countries, it is mandatory to wear a seat belt in the coach. If the client is not wearing the same, he/she may have to pay a fine to the police/ local authorities. Any damage or loss done to you during the travel by coach because you were not wearing a seatbelt is not covered by your travel insurance.

20. Any damage caused by you to the coach, car, taxi, hotel, cruise, ferries, trains, restaurants for any reason whatsoever, will be paid for by you to the respective service provider. GoParyatak Tourism will not be liable for the same.

21. GoParyatak Tourism cannot assure special meal or diet for the Client/Customer. If the Client misses or refrains from availing any meal arranged by GoParyatak Tourism due to any reasons whatsoever, there would be no refund, for the same. 

22. The Customer travelling by Air would be subject to the Airline restrictions or limitations on baggage weight/ size / number /seat. As porterage is not included in the tour price and due to limited space for luggage in the coach, it is recommended that the Customer should carry one single suitcase per person, preferably with wheels for sake of convenience. Airline may charge extra for bags more than specific weight. Such additional charges will be borne directly by customer.

23. All baggage and personal effects are at all times and in all circumstances the responsibility of the Customer. GoParyatak Tourism shall not be liable for the loss or the delay or theft or damage of baggage by Trains / Airline / Hotel/ Cruise/ Coach/ Coach driver/ Porters or any other carrier or service provider.

24. It is strongly advised to Customers not to carry any valuables on tour. However, if the Customer carries any valuables, the same should be in his / her custody all the time or may be kept in the safe deposit lockers, that are commonly made available in most of the Hotels. However, GoParyatak Tourism will not be responsible for loss of valuables or for making good any such loss. Additionally, customer is solely responsible for the safekeeping and use of their Forex Card, and GoParyatak Tourism shall not be liable for any loss, theft, damage, misuse, or related claims.

25. GoParyatak Tourism recommends that, not more than three persons share a room. A triple room is normally of the same size as a double room. In case of triple room, the third bed is usually a roll away bed or folding cot. A child for whom “without bed” charge has been paid would not be entitled to a separate bed in the hotel. In case “with bed” ‘charge has been paid for the child and client decides not to avail such facility whilst on the tour, he would not be entitled to any refund. In case client decides to seek extra bed on tour for the child booked on “without bed basis” then subject to availability, he shall be bound to pay additional amount charge to the concerned Hotel directly. 

26. The customer will have to abide by the check in and checkout times of the Hotels. The guest should themselves manage early arrivals and late departures. (In case of individual travels or in case of direct joining or direct leaving passengers.)

27. In the event that any tour requires the mandatory use of transportation services provided by a Union Cab, the customer shall be required to pay the applicable Union Cab charges during the tour. Such Union Cab charges are not included in the package tour price. Additionally, Off-roading beyond the designated taxi routes is not permitted due to local authority regulations and prevailing weather conditions.

28. It may be noted that the tour cost does not include the insurance premium (unless mentioned otherwise), and that the clients shall have to acquire the same at their cost.

29. The settlement of the insurance claim is solely at the discretion of the insurance company. GoParyatak Tourism cannot influence the decision on the same.

30. GoParyatak Tourism has no role in the decision-making process for granting visas, and none of our staff will make any promises regarding visa approval.Visa processing may be delayed due to technical errors, high application volumes, or delays from immigration authorities or the Embassy. A visa may be refused or delayed if the applicant’s details do not match the submitted documents. The granting of a visa is solely at the discretion of the Embassy, and GoParyatak Tourism has no influence over the decision. A valid e-Visa does not guarantee entry through immigration checkpoints. Immigration authorities will verify all details before granting permission to enter. Therefore, it is always advisable to carry all the required supporting documents while travelling. GoParyatak Tourism will not be held liable in case of failure to do so. A visa may also be denied if the applicant has a previous valid visa, a history of deportation, or has overstayed in any country. GoParyatak Tourism acts only as a representative on behalf of the customer. We facilitate proper documentation and provide consultation and guidance regarding the documentation and application process to the best of our knowledge. However, visa approval and processing time are entirely at the discretion of the Visa Officer or Embassy. Customers shall have no right to claim compensation from GoParyatak Tourism for any rejection or delay in the approval of the visa application. Visa application fees and VFS service charges are non-refundable and must be paid even if the visa is not granted. Visa fees are subject to change and will be communicated at the time of application. Visa processing will begin only after the payment has been successfully received and reflected in our records.

31. It is the sole responsibility of every Customer to provide mandatory and required documents for the visa process to be completed in time. The customer/ client should ensure that they submit the relevant documents and photographs within the stipulated time to GoParyatak Tourism at the time of booking of the tour. Any additional information, details and documents if required, should be made available to GoParyatak Tourism would not be responsible in any way in case, any clerical error regarding names, attachment of wrong photographs, validity, duration, type of visa (single / multiple entry) occurs in the consulate / embassy / competent authority. That Client/ customer is fully responsible to check the visas, their validity, duration, details and the correctness thereof. In the event the application for the visa made by Client/ customer is rejected by the concerned embassy or authorities due to inadequate supply of documents furnished by the applicant or due to any other reason whatsoever in that situation GoParyatak Tourismshall not be liable or responsible for the same. 

32. There would be no refund if any client / customer is unable to travel due to the rejection of visa by the concerned embassy / consulate / concerned authorities. In such cases the non-refundable amount paid by Client/customer shall be forfeited and no claim whatsoever shall be entertained for the same. If the passports are required to be sent for visas or POE to different cities, GoParyatak Tourism would send the passports through a reputed courier company. In case of loss or delay of the passport arising out of such transmission, GoParyatak Tourism, would not be responsible to compensate the passport holder for any loss whatsoever.

33. That the customers are requested to check the validity and duration of their visas. GoParyatak Tourism is not responsible or liable for any losses incurred to the customer due to wrong validity or wrong duration of visas given by competent authorities.

34. If any visa is rejected due to non-submission of required documents in line with the norms of competent authorities, then the booking amount of the tour stands forfeited. 

35. In case visas are to be obtained by GoParyatak Tourism for the client’s / customer’s behalf, it is the individual responsibility of the client/ customer to pay the visa fee at actual. If the amount spent for visas including administrative charges exceeds such amount in such situation, the client / customer has to pay the difference.

36. As per the guidelines of the Embassy, High Commission, or Consulate, an applicant must not, under any circumstances, overstay or remain in a foreign country without a valid visa. In such cases, the applicant shall be solely responsible for all legal obligations and consequences arising from such actions from time to time, including but not limited to penalties, fines, or imprisonment. GoParyatak Tourism shall have no liability or responsibility in this matter.

37. Unless GoParyatak Tourism receives the full payment, GoParyatak Tourism shall not be liable to process the booking/ obtain visas for the Customer. It is convenient to have the visa applications made to the concerned consulates / authorities through GoParyatak Tourism for certain visas including the visas for USA, U.K. and certain Schengen countries. 

38. The cost of processing visas is not included in the tour price of customer unless mentioned otherwise. The visa fee when prescribed includes the actual visa charge, Cost of processing fees, the professional charges of GoParyatak Tourism and overheads. Even if visas are rejected, the visa fees amount is not refunded. There would be no refund if anyone is unable to travel due to any reason whatsoever. In such cases, the non-refundable booking amount paid by client/ customer shall be forfeited and no claim whatsoever shall be made for the same and the cancellation schedule of GoParyatak Tourism shall be applied in addition as applicable. 

39. The drivers are bound by restrictions concerning maximum driving hours per day and per week, and the itineraries are planned having regard to the same. It is therefore, essential that the itineraries, schedules and timings be strictly adhered to by the clients so as to ensure that all the services can be duly provided. If the client misses any service due to not being punctual, there would be no refund for the same. Additionally, cabs may be required to adhere to speed limits prescribed by local taxi unions or government authorities.

40. The booking amount just ensures a seat / participation in the tour but does not entitle the client to any services such as air tickets, visa, hotel accommodation, until full payment is received by GoParyatak Tourism.

41. The booking amount just ensures a seat / participation in the tour but does not entitle the client to any services such as air tickets, visa, hotel accommodation, until full payment is received by GoParyatak Tourism.

42. Tour Price is based on departure from as per itinerary unless specifically mentioned otherwise. Passengers boarding flights from other places will have to pay the entire airfare and bear any additional expenses like airport transfers, hotel stay, etc.

43. Payment of Euros or any foreign currency to be calculated on the prevailing rate of exchange from that foreign exchange component to INR on the day of payment to GoParyatak Tourism It is entirely the Client’s responsibility to check the Tickets / Visas/ Insurance Policies carefully and to let GoParyatak Tourism know immediately in the event of any error.

44. GoParyatak Tourism reserves the right of sending messages on your mobile phones/ WhatsApp /email to update you for various reasons like payments, visas, flights or similar.

45. If the client wants to cancel the tour, he/she must intimate GoParyatak Tourism through mail or whatsapp to us on working days within office time. As we book services in advance and are bound to honor the commitments with respect to payment to the suppliers, cancellation of the tour attracts certain charges. In case of cancellation, the following cancellation charges would apply.

46. Cancellation Charges (Tour Package = Hotel + Vehicle + Sightseeing + Entry Tickets)

• Any booking cancelled at any time after confirmation will incur a deduction of 10% of the total tour amount as service/effort charges. 
• Cancellations made within 45 days of the travel date will incur a 25% penalty on the total tour price decided at the time of booking. 
• Cancellations made within 30 days of the travel date will incur a 50% penalty on the total tour price decided at the time of booking.
• Cancellations made within 15 days of the travel date will incur a 100% penalty on the total tour price decided at the time of booking.

Note: The penalty is calculated on the total tour price, not on the amount paid.

• In case hotel bookings are made on a non-refundable basis, the hotel amount will be treated as 100% cancellation charges. This means there will be no refund in case of a non-refundable booking.
• Air tickets and any other ancillary services that are refundable by the respective service providers will be refunded strictly as per the terms and conditions of the respective service providers.
• Air tickets and any other ancillary services that are refundable by the respective service providers will be refunded strictly as per the terms and conditions of the respective service providers.

47. In addition to above, in case of cancellation of tour by either party, the amount spent by GoParyatak Tourism on visas, travel insurance, POE, Air tickets including administrative charges would be payable by the client. If the total cancellation charges mentioned above exceeds the amount paid by the client, the balance amount would be payable by the client. It is important to note that the cancellation amount excludes any tax or GST paid by the client at the time of booking the tour.

48. In case of death of any client / customer after booking the tour and before the date of departure of the tour, the legal heir of the client / customer needs to submit the death certificate of the client / customer to GoParyatak Tourism along with letter of cancellation of the tour. The cancellation policy as mentioned above will be applicable in the event of death as well. The person claiming the refund for the tour booked by the now deceased client / customer has to prove by showing original document like the death will of the deceased client / customer. Refund if any will be given only to the legal heir of the deceased, by an account payee cheque, as per the cancellation policy. Cancellation requests will be processed only on working days (excluding holidays). The cancellation period will be calculated accordingly.

49. It is clearly understood that there shall be no refund whatsoever if the Client does not or cannot utilize any of the services like hotels, sightseeing, airlines and train booking/reservation, rides, cruises, meals, entrance fees, optional tours etc. due to any reason whatsoever.

50. In the event that GoParyatak Tourism cancels a particular tour, GoParyatak Tourism shall refund the booking amount to you after deducting the expenses incurred by GoParyatak Tourism towards visa fees, insurance premium, POE charges, railway cancellation charges, GST, airline cancellation charges and / or other overheads as applicable. GoParyatak Tourism shall not be liable to pay any compensation, interest or damages to customer in any case.

51. If a customer behaves inappropriately during the tour in a hotel, flight, or during any part of the journey (including but not limited to misconduct with the opposite sex, drunken behaviour, illegal activities, harassment, or any disorderly conduct), the customer will be solely liable for the consequences arising from such actions. In such cases, GoParyatak Tourism will not be liable to provide any refund.

52. Customers are not permitted to copy or reproduce our itinerary for any commercial use or business purposes without prior written permission from GoParyatak Tourism.

53. If GoParyatak Tourism provides hotel options to the customer and the customer selects a hotel, room category, and other services as per their own preference, GoParyatak Tourism will not be responsible if the customer later expresses dissatisfaction with the selected hotel or the booked services during the tour. In such cases, GoParyatak Tourism will not be liable to change the hotel or provide any refund. Any damage caused by the customer to hotel property, vehicles, or any other service provider’s property during the tour shall be the sole responsibility of the customer, and all associated repair or compensation charges must be borne by the customer.

54. Customers must follow GoParyatak Tourism’s official grievance or complaint procedure before posting complaints on social media or making public statements that may harm the reputation of GoParyatak Tourism, its associates, partners, or service providers. If it is proven that the customer did not follow the proper procedure or made unauthenticated or false claims, they may be held liable for any damages caused.

55. A transfer from the originally booked tour to another tour will be treated as cancellation on the booked tour and a fresh booking on the other tour. All cancellation charges stated herein will apply. Tour price during the time of the fresh booking will be applicable.

56. We at GoParyatak Tourism are committed to deliver whatever is promised to you, but due to the circumstances beyond our control like heavy traffic, delayed flights, flight cancellations, missed connections, long lines, less day light, bad weather conditions, border or police checks, coach break down, accidents, VIP movement, riots, Pandamics Covid-19, strikes, extremist attacks, festivals, earth quake, fire, war, volcanic ash, religious rituals, heavy snow fall, airport closure or any other reason whatsoever, if you miss any sightseeing or if you get less time to cover any museum or any sightseeing then GoParyatak Tourism is not responsible or liable to give any refund of an amount for that particular force meajure event.

57. GoParyatak Tourism shall not be responsible and / or liable for any damages caused to the Client due to reasons beyond the control of GoParyatak Tourism) (Force Majeure / Vis Majeure). GoParyatak Tourism shall, in no circumstances whatsoever be liable to the customer in case of;

• Any loss of life, limb or property, sickness delay, discomfort, additional expenses incurred by the client, consequential loss and/or damage or any kind suffered by client howsoever cause arising out of any act, omission, default of any independent contractor or by any servant or agent employed by the independent contractor or third person who may be engaged or concern in the provision of accommodation, meals, transportation, entertainment, refreshment or any other service comprising the tour package. 
• Temporary or permanent loss / damage to baggage / personal effects howsoever caused, which also includes willful negligence on the part of any person.
• Failure on the part of airline to accommodate passengers despite having confirmed tickets or cancellation or change of route or delay of flight or any other reason whatsoever.
• Any change in flight schedule or cancellation / delays of tour due to airlines going bankrupt, technical problem in aircraft, airline staff being on strike, airport closure, war, political or religious unrest, epidemics, meals not being served, any overstay expenses due to delay or changes in air, bus, ship, train or cancellation of special bogie or other services. Due to sickness, weather, earthquake, riots, fire, any natural calamities, any activities of nature, any extremist activities, or any other causes whatsoever and under such / similar situation arising on tour, any expenses incurred towards the hotel accommodations, meals, transfers, medicines, porterage and anything else of clients / customers will be borne by the Clients/customers themselves.
• Sightseeing missed or / and the program being curtailed after commencement of the tour and before the due period due to any unavoidable circumstances and any reasons beyond our control such as political causes natural calamity, monument under renovation, heavy rush at sightseeing places, public or national holidays, road traffic, congestion etc. All such loss/ expenses will be borne by the Client.
• If a client is unable to reach the place of commencement of the tour due to any reason whatsoever, his booking shall be treated as ‘no show’ on the tour and 100% cancellation charges would be levied. If a client avails pre-tour services or part thereof on the air ticket (cost of which is included in the main tour cost) but failed to join the tour at an appointed place, or cancels the tour after using the air tickets or pre-tour arrangements or part thereof, it shall be treated as ‘no show’ and there would be no refund whatsoever for any unutilized or main tour services.
• The custody and responsibility of passport, air tickets, all valuables and luggage will be with the individual client / customer. If it is lost, he/she has to bear all the expenses to get duplicate travel document/ s or duplicate air ticket/s. The tour leader will be available for your guidance only on group departures but it will not be mandatory for him/her to accompany the passenger/s for visits to Embassy / Police Station / Airline office / Hospital and so on. All expenses to get duplicate documents including fees and transport charges will be paid by the concerned Client. GoParyatak Tourism cannot be held liable for incidents beyond its control. Any claims for accident, medical problems suffered during the tour, theft, personal liability etc. will not be entertained.

58. GoParyatak Tourism reserves the right to publish the Client’s photograph or a group photograph taken during the tour on their website or brochures or social media. Any dispute, controversy, or claim by or among the parties hereto arising out of or relating to or in connection with the transactions contemplated hereby or regarding tours, booking, including, without limitation, under this agreement or the organizational Documents, or the breach, termination or thereof or difference between the parties, the territory jurisdiction or place shall vest in court/forum / tribunal in Pune alone having jurisdiction to decide the said matter or dispute.